What is the Ledger® Live Wallet?
Ledger® Live is the official desktop and mobile application that lets you manage cryptocurrencies while keeping private keys safely on your Ledger® hardware wallet. The software provides account management, balance overviews, transaction history, firmware updates, staking, and third-party integrations — while ensuring the secret keys never leave your physical device.
Ledger Live Download & Editions
Ledger® Live comes in two main formats: Ledger Live Desktop (Windows, macOS, Linux) and the Ledger Live App for iOS and Android. Download only from Ledger.com/start to avoid counterfeit installers and phishing. The desktop version is ideal for firmware updates and advanced workflows, while the mobile app delivers portability and quick confirmations.
Login, Security & Recovery
Ledger Live protects app access with a local password and relies on your Ledger® device PIN and 24-word recovery phrase for ultimate security. If Ledger Live login is not working, verify the local password, ensure the device is unlocked with the correct PIN, and update both Ledger Live and device firmware. Remember: Ledger® does not store your recovery phrase — it’s your sole backup. Use the phrase only on trusted hardware during a restore.
Troubleshooting Common Issues
Many users search for fixes like “Ledger Live App not working”, “Error connecting Ledger account”, or “Can’t verify Ledger wallet”. Typical, effective remedies include: switching USB ports or cables, trying a different computer, confirming Bluetooth permissions on mobile, updating drivers (Windows), reinstalling Ledger Live, and verifying installers at Ledger.com/start. If an error suggests a security problem — stop and seek official support.
Compatibility: Ledger® vs Trezor
Ledger® and Trezor are separate hardware ecosystems with independent software stacks. You cannot pair a Ledger® device with the Trezor Suite app. If you want to move assets between devices, you may restore the same recovery phrase on a different device type — but only when you fully understand seed compatibility and the risks involved.
Account Recovery & 2FA
Recovery depends entirely on your 24-word phrase — use it to restore accounts on a replacement Ledger® device. Ledger® itself does not have a central 2FA reset for device unlocking because authentication is local to your hardware. If you used 2FA on third-party services, follow those services’ reset procedures. Never reveal your seed to anyone claiming to help.
When to Contact Ledger Help Center
If you've exhausted basic troubleshooting or encounter suspicious messages (e.g., failed verification or unexpected prompts), consult the Ledger Help Center for official guidance and support channels. Avoid sharing recovery information in forums or with unofficial support responders.
FAQ
- 1. Where should I download Ledger® Live?
- Only from Ledger.com/start. Confirm the SSL and the domain before installing.
- 2. My Ledger Live login is not working — what now?
- Check the app password, device PIN, firmware and app versions, cables and USB ports, and try reinstalling Ledger Live if needed.
- 3. Why does Ledger Live say "Can’t verify Ledger wallet"?
- This often means the app installer or device firmware is mismatched or non-official. Halt and verify downloads from Ledger.com/start, then contact help if the issue persists.
- 4. Can I use Ledger® with Trezor?
- No — manage each hardware wallet with its own official software. Cross-restoring via the same recovery phrase requires understanding seed formats.
- 5. How do I recover my account if the device is lost?
- Use your 24-word recovery phrase to restore funds on a new compatible Ledger® device. Do not enter the seed on websites or share it.